Unused Credits
Unused credits may remain available according to the applicable plan, offer, account rules, or expiration terms shown at purchase.
Refunds & billing
Transparent billing for credits and subscriptions.
This Refund Policy explains how Runexa Systems LLC handles welcome credits, purchased credits, subscriptions, billing errors, duplicate charges, and refund requests. Runexa reviews reasonable billing issues case by case and respects consumer rights where required by applicable law.
Last updated: June 2026
Billing principles
Runexa uses a credit-based platform model with clear access rules and billing review channels.
Credit-Based Platform
Credits are used to access AI agents and analysis workflows. Credit usage may depend on the selected agent, task, file type, or plan.
Welcome Credits
New eligible accounts may receive 50 free welcome credits to explore Runexa before purchasing additional credits or subscriptions.
Billing Review
Duplicate charges, failed payments, payment processor errors, or incorrect charges can be reviewed by contacting Runexa.
Consumer Rights
Nothing in this Policy limits non-waivable consumer protection, cancellation, or refund rights under applicable law.
How Runexa billing works
Runexa may offer free welcome credits, purchased AI credits, subscriptions, enterprise plans, or other access options. Pricing, included credits, renewal terms, and plan limits are shown at the time of purchase or on the relevant product, pricing, or checkout page.
Credits may be consumed when an AI agent performs an analysis or generates an output
Subscriptions may renew automatically unless canceled before the next billing cycle
Enterprise or custom plans may be governed by separate written terms
Payment processing may be handled by third-party payment providers
Welcome and promotional credits
Runexa may provide free welcome or promotional credits to eligible accounts. These credits have no cash value, are not refundable or redeemable for cash, and may be subject to eligibility, usage, expiration, abuse-prevention, or promotional rules.
Welcome credits may be granted automatically to eligible new accounts
Welcome and promotional credits may be used with eligible Runexa agents and workflows
Promotional credits may be subject to specific eligibility, usage, or expiration rules
Contact Runexa if you believe credits were deducted incorrectly because of a technical issue
Credits and usage-based purchases
AI credits and usage-based purchases are generally non-refundable once consumed or used for AI processing, because the requested analysis, compute, processing, or output has already been delivered.
Consumed Credits
Credits used for completed AI processing, document analysis, report generation, or agent workflows are generally not refundable.
Processing Failures
If a technical failure prevents delivery of a paid analysis, Runexa may review the issue and may provide credits, correction, or adjustment where appropriate.
Plan Limits
Credits, quotas, and plan access may be subject to fair-use, abuse-prevention, product, or enterprise rules.
Subscriptions and renewals
Subscription plans may renew automatically unless canceled before the next billing cycle. Canceling a subscription usually stops future renewals, but does not automatically refund fees already paid for the current billing period unless required by law.
Users are responsible for canceling subscriptions before renewal
Cancellation normally applies to future billing periods
Already-paid subscription periods are generally non-refundable once access has been provided
If you believe a renewal happened due to an error, contact Runexa for review
Billing errors and duplicate charges
If you believe you were charged incorrectly, charged more than once, charged after cancellation, or affected by a payment processor issue, contact Runexa with the account email, charge date, amount, and a brief explanation.
Duplicate charge
Incorrect amount
Payment processor error
Failed payment showing as charged
Subscription renewal concern
Technical issue affecting paid access
Consumer rights
Consumer protection rights, cancellation rights, cooling-off periods, and refund rights vary by jurisdiction. Nothing in this Policy limits rights that cannot legally be excluded under applicable law.
EU, UK, US state, or other local consumer rules may apply depending on your location
Some digital services may have special rules once access or processing has started
Business, enterprise, or professional purchases may be treated differently from consumer purchases
Runexa will review legally required refund or cancellation rights where applicable
What is generally not refundable
Unless required by law or approved by Runexa in a specific case, the following are generally not refundable:
Completed AI analyses or generated reports
Credits already consumed for processing
Free welcome or promotional credits
Subscription periods where access has already been provided
Refund requests based only on AI output disagreement, model limitations, or expected variation
Accounts suspended or terminated for abuse, fraud, chargeback misuse, or policy violations
Case-by-case adjustments
Runexa Systems LLC may, at its discretion, provide refunds, credits, extensions, or account adjustments in exceptional situations, including technical failures, duplicate charges, billing mistakes, or other reasonable circumstances.
Chargebacks and payment abuse
Fraudulent chargebacks, payment abuse, misuse of promotional offers, or attempts to improperly reverse legitimate payments may result in account restriction, suspension, termination, or recovery actions where permitted by law.
Refund Policy
Last updated: June 2026
Policy updates
Runexa Systems LLC may update this Refund Policy from time to time. Updated versions will be posted on this page with a revised “Last updated” date.
Contact
Refund, billing, or subscription questions may be sent to contact@runexa.ai.